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Day 1 - Tuesday 20 October
9.00-10.00
Breakfast Briefing Building your Brand's Sales Online
Claire Allan - Thorntons
10.15-10.45
IMRG - Multi-Channel Retailing Review
James Roper - IMRG
11.00-11.45
eBay as Part of the Multi-channel Mix
Joe Tarragano - eBay UK Ltd
12.00-13.00
Google University Basics
Adrian Blair - Google
13.15-13.45
The New Wave: Rise of the e-Boutique
Rudy Tambala - Ministry of Sound (MSHK Group)
14.45-15.45
Google University Masterclass
Sharon Lonsdale - Google
16.00-16.30
“ncommerce”
Marko Balabanovic - Lastminute.com Labs
Day 2 - Wednesday 21 October
9.00-10.00
Breakfast Briefing - Successful Online Retailing
Nick Pratt - Sitemakers Ltd
10.15-10.45
Addressing the Front And Back End Challenges Behind Multichannel Retailing
Guy Hipwell - Liberty.co.uk
11.00-11.30
Overcoming the Challenge of Implementing a Multi-Channel Strategy
Becky Ollie - House of Fraser
11.45-12.45
Google University Basics
Adrian Blair - Google
13.00-13.30
Customer Conversion and Retention: Harnessing 2-Way Conversation and Engaging Customers to Encourage First and Repeat Purchase
Megan Powell - Evans, part of Arcadia Group
13.45-14.45
Google University Masterclass
Sharon Lonsdale - Google
15.00-15.30
The Future of Online Retailing
Cameron McLean - PayPal UK