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Day 1 - Tuesday 20 October
10.45-11.15
How Little Changes Made a Big Difference at British Airways.com
Mike Tomlinson - Autonomy Optimost
11.30-12.00
The Case For Email Automation – Increasing Relevancy and Reducing Costs
Daniel Harari - Emarsys UK
12.15-12.45
Solutions for Cross-Border e-comm trading
Howard Bell - Barclaycard Payment Acceptance
13.00-13.30
Rich media best practise for Increasing Conversion Rates
Shelia Dahlgren - Adobe Scene 7
13.45-14.15
The Future of Online Retail
Rob Tarrant - Brandbank
14.30-15.00
Comparison shopping – conversion or reversion?
Dan Clarke - Winbuyer
15.15-15.45
Persuading users to buy & eliminating checkout drop-offs
Trenton Moss - Webcredible
16.00-16.30
Social Commerce Prioritisation: Where Should We Start?
Andy Leaver - Bazaarvoice
Day 2 - Wednesday 21 October
10.15-10.45
Relationship between customer's payment method choice and incremental business for online retailers
David Hunter - Cash-Ticket
11.00-11.30
Five Ways to Increase Online Sales through Improved User Experience
Thad Eby - Endeca
11.45-12.15
10 Ways Delivery can help convert and retain customers
Patrick Wall - Metapack
12.45-13.15
Proactively Increasing Conversion Rates at ASDA, Virgin Games and Experian
Peter Ellen - Maxymiser
13.15-13.45
Why Google says speed wins
Jonathan Bowers - UKFast
14.00-14.30
How industry leading online brands increase customer loyalty
Daniel Marbaix - VeriSign
14.45-15.15
Site Search and Navigation Best Practices
Osric Powell - SLI Systems
15.15-15.45
Maximising conversion from product pages
Leigh Whitney - Design UK